Frequently Asked Questions

We accept Visa, Mastercard, and American Express via Stripe, the world's leading payment gateway. We also support direct bank wire transfers for high-value orders over £2,000. All transactions are SSL encrypted and processed with 3D Secure 2.0 protection.

Yes, absolutely. Our checkout operates under PCI-DSS Level 1 compliance powered by Stripe Elements. Your full credit card numbers pass directly to Stripe's secure vault and are never stored on Azar Rugs servers.

No. Prices shown on the site exclude VAT. For UK deliveries, VAT at 20% is added at checkout and itemised before you pay. Orders shipped outside the UK are exempt from UK VAT, so no VAT is added once you enter a delivery address outside the UK.

UK deliveries are free on every order and take 3–7 business days, with white-glove placement. European Union orders take 7–14 business days via DHL/FedEx. International deliveries take 14–28 business days depending on destination customs clearance.

For deliveries outside the United Kingdom, local customs taxes or import duties may be levied by your government upon arrival. Contact our desk for DDP (Delivered Duty Paid) shipping quotes if required.

You can return any stocked rug within 31 days of delivery, in its original unused condition, for a full refund. Returns within the UK are free: contact us and we arrange an insured courier collection at no cost to you. For orders delivered outside the UK, the return shipping is at your cost. Bespoke and made-to-order rugs cannot be returned unless faulty. This is in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.

Every rug carries a 5-year master guarantee covering manufacturing defects, structural warp/weft binding, and fringe integrity under normal residential usage.