Frequently Asked Questions

We accept Visa, Mastercard, and American Express via Stripe — the world's leading payment gateway. We also support direct bank wire transfers for high-value orders over £2,000. All transactions are SSL encrypted and processed with 3D Secure 2.0 protection.

Yes, absolutely. Our checkout operates under PCI-DSS Level 1 compliance powered by Stripe Elements. Your full credit card numbers pass directly to Stripe's secure vault and are never stored on Azar Rugs servers.

All prices displayed on product pages are net of UK VAT. Prevailing UK VAT (20%) is calculated and added transparently at checkout. International orders shipped outside the UK are exempt from UK VAT.

UK deliveries take 3–7 business days with complimentary white-glove placement. European Union orders take 7–14 business days via DHL/FedEx. International deliveries take 14–28 business days depending on destination customs clearance.

For deliveries outside the United Kingdom, local customs taxes or import duties may be levied by your government upon arrival. Contact our desk for DDP (Delivered Duty Paid) shipping quotes if required.

Under UK Consumer Contracts Regulations 2013, you have 14 days from receipt to return any stocked rug in original unused condition for a full refund. Custom bespoke orders are non-returnable unless defective.

Every rug carries a 5-year master guarantee covering manufacturing defects, structural warp/weft binding, and fringe integrity under normal residential usage.